Privacy & Data Protection Policy

Overview

At Patio Haven Direct, your privacy and data protection are our top priorities. You can browse our website without providing personal information; however, certain features—such as placing an order, creating an account, or subscribing to our newsletter—may require us to collect and process personal data.

We only collect the information necessary to fulfill your order, improve your shopping experience, and provide customer support. All data handling aligns with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

We may collect the following personal information when you interact with our website:

  • Name, email address, billing and shipping address

  • Payment and transaction details (processed securely through third-party providers)

  • Phone number and communication preferences

  • Device information, browser type, and IP address (for website optimization and analytics)

We never sell your personal information and only share it when required to complete your order or comply with the law.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help remember items in your cart, track preferences, and analyze website performance.

You may disable cookies in your browser settings at any time, but doing so may limit certain website functions.

Use of Your Information

Your personal data may be used to:

  • Process and deliver your orders

  • Communicate order updates or respond to inquiries

  • Send exclusive offers and updates (if you opt in)

  • Improve our website experience and service quality

  • Comply with legal obligations

Third-Party Services

We partner with trusted providers such as payment processors (e.g., PayPal) and shipping companies to complete transactions and deliveries. These third parties only receive the information necessary to perform their services and are required to protect your data in accordance with privacy laws.

Your Rights

You have the right to:

  • Access or request a copy of your personal data

  • Request correction or deletion of inaccurate information

  • Withdraw consent to marketing communications at any time

  • Request restriction or object to certain data processing activities

To exercise your rights, please contact our Privacy Team at support@patiohavendirect.com.

Data Retention

We retain your information only as long as necessary to fulfill the purpose for which it was collected—typically for order completion, warranty services, or compliance with legal obligations.

Security

Patio Haven Direct uses secure encryption (SSL), firewall protection, and best-practice data management systems to safeguard your information. While no online platform can guarantee absolute security, we take every reasonable precaution to protect your personal data.

Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact our compliance department:

Patio Haven Direct
Email: support@patiohavendirect.com