Terms of Service
Effective Date: January 1, 2025
1. Introduction
Welcome to Patio Haven Direct (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website and any related services (collectively, the “Services”).
By accessing or using our Services, you agree to these Terms. If you do not agree, please discontinue use of the Services.
2. Eligibility
By using our Services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If using the Services on behalf of an entity, you represent that you are authorized to bind that entity.
3. Accounts & Registration
3.1 Account Creation
To access certain features, you may need to create an account. You agree to:
Provide accurate, current, and complete information.
Update your information as needed to keep it accurate.
3.2 Account Responsibilities
You are responsible for:
Maintaining the confidentiality of your login credentials.
All activity under your account.
Notifying us immediately of unauthorized access.
4. Orders & Payment
4.1 Product Availability
All products are subject to availability. We may limit or discontinue items at any time.
4.2 Pricing
Prices may change without notice. We are not liable for pricing adjustments, modifications, or product discontinuation.
4.3 Payment Terms
Accepted payment methods may include credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, Google Pay, and Apple Pay.
Payments are processed securely through third-party payment gateways. You agree to provide accurate billing information when placing an order.
4.4 Order Acceptance
We reserve the right to refuse or cancel orders for reasons including:
Product availability
Pricing or description errors
Suspected fraudulent activity
If your order is canceled, we will attempt to notify you via email.
5. Shipping & Delivery
5.1 Shipping Policy
Please refer to our Shipping Policy for full details.
5.2 Risk of Loss
All purchases follow a shipment contract. Risk of loss transfers to you once the order is delivered to the carrier.
6. Returns & Refunds
Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and cancellations.
7. Intellectual Property Rights
7.1 Ownership
All content on our website—including text, images, graphics, logos, and software—is the property of Patio Haven Direct or its content providers.
7.2 Limited License
We grant you a limited, non-exclusive license to access the Services for personal, non-commercial use.
7.3 Restrictions
You agree not to:
Copy, resell, or exploit the Services
Use hidden text or meta tags containing our trademarks
Use our content without written authorization
8. User Content
8.1 Submissions
By submitting content (“User Content”), you grant us a non-exclusive, royalty-free, worldwide license to use, display, and modify it as needed.
8.2 Prohibited Content
User Content may not include anything:
Illegal, harmful, or offensive
Violating intellectual property rights
Invasive of privacy
9. Prohibited Activities
You may not:
Use the Services for unlawful purposes
Attempt unauthorized access
Interfere with the operation of the Services
Circumvent security features
10. Disclaimers & Warranties
10.1 “AS IS” Basis
The Services are provided “AS IS” and “AS AVAILABLE.” We make no warranties regarding accuracy, reliability, or availability.
10.2 No Guarantee
We do not guarantee that the Services will be error-free, secure, or uninterrupted, or that results obtained will be accurate.
11. Limitation of Liability
In no event shall Patio Haven Direct, its employees, agents, or affiliates be liable for any indirect, incidental, consequential, or punitive damages arising from:
Use or inability to use the Services
Errors or inaccuracies
Unauthorized access to personal data
Service interruptions
12. Indemnification
You agree to indemnify and hold harmless Patio Haven Direct from any claims, losses, or damages resulting from:
Your use of the Services
Your violation of these Terms
Your infringement of third-party rights
13. Termination
We may suspend or terminate your access at any time for any reason, including violation of these Terms.
14. Governing Law
These Terms are governed by the laws of your state of operation, without regard to conflict-of-law principles.
15. Changes to Terms
We may modify or replace these Terms at our discretion. Updated versions are effective once posted. Continued use of the Services constitutes acceptance.
16. Miscellaneous
16.1 Severability
If any provision is found invalid, the remainder of the Terms will still apply.
16.2 Entire Agreement
These Terms constitute the full agreement between you and Patio Haven Direct.
16.3 Waiver
Failure to enforce any right does not waive that right.
17. Contact Information
Patio Haven Direct
Email: support@patiohavendirect.com
Phone: 520-399-7853